Terms and Conditions

Terms & Conditions


All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications and colours may vary slightly.

By using this website you agree to be legally bound by these terms and conditions and any changes we make will be posted on the website.

The contents of this website including designs, logos, all images and text are the property and copyright of The Faux Flowers Shop. The copying, modification, distribution, reproduction of any materials on the website in any form is prohibited unless agreed by The Faux Flowers Shop in writing.

These terms and conditions do not affect your statutory rights.


When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number and email address is provided to avoid any delays.

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. Please contact us straight away if you need to amend anything on your order confirmation.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

When you place an order for an item, your credit/debit card will be charged for the full value of the goods.

If for any reason, due to unforeseen circumstances we are unable to fulfil any part of your order, we will notify you as soon as possible and aim to refund your card within 7 days of doing so.


All prices are in UK sterling. We reserve the right to change products and prices on the website when necessary without notice. However, any order accepted and ready for dispatch will be honoured at the original agreed price.

VAT is payable on all products and sales and we reserve the right to adjust VAT charges of 20% as advised by HMRC.

Payment Policy

Payment can be made by PayPal, Visa, Visa Electron, MasterCard, Delta and Maestro Debit cards and any other method that may be clearly advertised on the website from time to time.

Payment will be debited and cleared from your account upon dispatch of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to The Faux Flower Shop, we will not be liable for any delay or non-delivery.

Faulty Goods

In the unfortunate event that the goods are received damaged, you should notify us immediately by email at hello@thefauxflowersshop.com.  If it is fault, a full refund will be made along with the cost of returning it to us.

We cannot take responsibility for returned items received in a damaged condition without prior notice.

Returns Policy

We do want you to be entirely happy with your purchases and all items are inspected prior to dispatch. If for any reason you wish to return the product we ask you to ensure you send the product back and to email: hello@thefauxflowershop.com if you have any queries.   

Please note you are responsible for the return shipping and we highly advise you to obtain a proof of posting in the form of a tracking number, as The Faux Flowers Shop is not responsible for any returns or exchanges that fail to reach us.