Delivery and Returns

UK standard delivery is free for orders over £70 or £4.95 under. .
Your lovely bouquet or stems in most cases will be sent to you within 3/5 working days. 
International delivery including: Ireland and Channel Islands,  Northern Ireland, Northern Scotland, Isle of Man  delivery costs will be  individually calculated and quotes sent you. 
Import duties and local taxes should  be payable prior to delivery to the courier company .
Faulty Goods
In the unfortunate event that the goods are received damaged, you should notify us immediately by email at If it is fault, a full refund will be made along with the cost of returning it to us.
We cannot take responsibility for returned items received in a damaged condition without prior notice.
Returns Policy
We do want you to be entirely happy with your purchases and all items are inspected prior to dispatch. If for any reason you wish to return the product we ask you to ensure you send the product back and to email: if you have any queries. 
Please note you are responsible for the return shipping and we highly advise you to obtain a proof of posting in the form of a tracking number, as The Faux Flowers Shop is not responsible for any returns or exchanges that fail to reach us.